here is an overview of our onboarding process. follow the steps below to get started.

1. find a node

we have 12 node configurations for different types of workloads. select the node that matches your workload from the PRICING list. please contact us if you need assistance with your selection. we are happy to advice and guide you in your selection process.


2. purchase a node

click on your payment method next to the node of your choice to start the order process. after your transaction is complete you will first receive a confirmation email from paypal, our online payment service provider. within 24 hours (may take longer on weekends) you will also receive a second email with important information and details about your cloud node. we may contact you for additional information if required. please make sure you also check your junk-mail folder during this period.



3. node/account activation

if this is your first ever purchase from us, we will assign you an account manager who will activate your account and node for you to make sure you have a smooth start. otherwise you simply follow the instructions in the email you received and add your cloud node to your account. you are now ready to deploy.


4. live onboarding

if you are new to vmmax, we will provide you for free a detailed live onboarding session. the onboarding may take up to 4 hours but we can split them into multiple shorter sessions. your account manager will schedule everything for you at your convenience.



5. getting support

we offer extensive support with our communication platform. just login to your next account and you are directly connected to our support team and consultants. you can chat and/or video with our team at any time. we are always there for you!



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